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Jan162008
How not to handle your customer service
I love the way the guys at Dreamhost are open and fun about their company and the way the run it is neat. But this is just ridiculous and not the way you handle a screw up of this magnitude. (they have gotten some crunch-press out of it too.)
Here’s what happened:
Scripts are still running to correct the original problem. Last night, this guy ran a standard billing cycle to clean up stragglers from 2007. Unfortunately, the biller was run for 2008 (December 31st, 2008 to be exact). This caused everyone to be billed as if today was 2008-12-31, wreaking the havoc that we are so sorry you had to be put through.
Needless to say, if you read through the blog comments, there are some none-too-happy campers on there.
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