Period Three Blog » Staples Customer Satisfaction System

Jul112007

Staples Customer Satisfaction System

Posted by Gene in Business

So I went into my neighborhood Staples store this past Saturday and purchased a desk and file cabinet for the office, they informed me that they didn’t actually have the items in stock but that they would deliver them to me on Tuesday “Guaranteed!!”. That’s not so bad, I didn’t really feel like loading that stuff up anyways as it had started to rain outside. “Tuesday is fine” and off I went. Tuesday comes and goes and no furniture delivery, I’m not really mad yet. So today (Wednesday, that would be the day after said guaranteed delivery time…) I get a call from their “automated customer satisfaction system”, the purpose of the call was to inform me that my delivery was going to be one day late, not only that but based on their “automated scheduling forcasting” they were now unable to “guarantee” the originally promised delivery date… Now i’m no customer service master, but that has to be the weirdest customer satisfaction situation i’ve ever been party to. I would have to give the Staples customer service department an “F” for that…

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